Frequently Asked Questions

Everything you need to know about your HAIRO journey.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

Are HAIRO products safe for color-treated hair?

Yes, all our formulas are sulfate-free, paraben-free, and specifically designed to be gentle on color-treated and chemically processed hair.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.

Do you test your products on animals?

Absolutely not. HAIRO is proud to be 100% cruelty-free. We never test our finished products or ingredients on animals.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.